Container Terminal FAQs

Q: How do I access information about the following?:

Container Status
Vessel Schedules
Booking Details
Cargo Receiving Dates
Gate Transactions

A: Port Houston uses a customer service portal, Lynx, to provide valuable information to our customers.  You can access Lynx by visiting http://csp.poha.com/lynx.  Additional information, a video tutorial, and information about the mobile application can be found in the Terminal Toolbox.


Q: How do I pay for a US Customs Exam? 

A: You can pay for terminal services by check or through a payment guarantee in Lynx.  You must have a credit account with Port Houston in order to guarantee payments.  Any questions regarding payment details can be answered through the terminal’s Yard Services desks.

Customer Service Hotline: 713-670-1100  (Option # 4 for Bayport; Option #2 for Barbours Cut)

Bayport:  BayportYardServices@poha.com

Barbours Cut: BCTYardServices@poha.com


Q: How do I contact Customer Service? 

A: If you are not able to get your information from the Lynx system, please contact a Customer Service coordinator at:

Customer Service Hotline: 713-670-1100  (Option #3 for Bayport; Option #1 for Barbours Cut)

Bayport:  BayportCustomerService@poha.com or BayportYardServices@poha.com

Barbours Cut: BCTCustomerService@poha.com


Q: Where do I submit my hazardous documentation? 

A: We require hazardous documentation be received and confirmed prior to the container’s arrival at the Port.  All documents can be emailed to HazPro@poha.com. Additional hazardous documentation requirements can be reviewed in the Terminal Toolbox.


Q: How do I contact a terminal operations manager? 

A: The container terminals’ operations teams can be reached at:

Bayport: BAYOPERATIONS@poha.com
281-291-6160

Barbours Cut: BCTOPERATIONS@poha.com
281-470-5270


Q: How can I arrange to get my cargo stuffed or stripped at the container terminals? 

A:  Port Houston does not offer freight handling services, but there are a couple of on-site vendors that do.

On Site Freight Handling:

BARBOURS CUT BAYPORT
Shippers   281-470-1528 Terminal Link Texas   281-291-7332
Ceres   281-867-0700 Houston Terminals   281-291-6903

 

 

 

 

 

 

 

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  1. Notice: The Houston Ship Channel above the I-610 (Sidney Sherman) bridge is open to ship traffic, but daylight restricted and limited to 106’ beam and 33’ draft. The Turning Basin is limited to 25’ draft upstream of City Dock 13 and City Dock 2.