Helpful Tips – Trouble Ticket Resolution
Q: How do I access information about the following?:
Container Status
Vessel Schedules
Booking Details
Cargo Receiving Dates
Gate Transactions
A: Port Houston uses a customer service portal, Lynx, to provide valuable information to our customers. You can access Lynx by visiting http://csp.poha.com. Additional information, a video tutorial, and information about the mobile application can be found in the Terminal Toolbox.
Q: How do I pay for a US Customs Exam?
A: You can pay for terminal services by check or through a payment guarantee in Lynx. You must have a credit account with Port Houston in order to guarantee payments. Any questions regarding payment details can be answered through the terminal’s Yard Services desks.
Customer Service Hotline: 713-670-1100 (Option # 4 for Bayport; Option #2 for Barbours Cut)
Bayport: BayportYardServices@porthouston.com
Barbours Cut: BCTYardServices@porthouston.com
Q: How do I contact Customer Service?
A: If you are not able to get your information from the Lynx system, please contact a Customer Service coordinator at:
Customer Service Hotline: 713-670-1100 (Option #3 for Bayport; Option #1 for Barbours Cut)
Bayport: BayportCustomerService@porthouston.com or BayportYardServices@porthouston.com
Barbours Cut: BCTCustomerService@porthouston.com
Q: Where do I submit my hazardous documentation?
A: We require hazardous documentation be received and confirmed prior to the container’s arrival at the Port. All documents can be emailed to HazPro@porthouston.com. Additional hazardous documentation requirements can be reviewed in the Terminal Toolbox.
Q: How do I contact a terminal operations manager?
A: The container terminals’ operations teams can be reached at:
Bayport: BAYOPERATIONS@porthouston.com
281-291-6160
Barbours Cut: BCTOPERATIONS@porthouston.com
281-470-5270
Q: How can I arrange to get my cargo stuffed or stripped at the container terminals?
A: Port Houston does not offer freight handling services, but there are a couple of on-site vendors that do.
On Site Freight Handling:
| BARBOURS CUT | BAYPORT |
| Shippers 281-470-1528 | Terminal Link Texas 281-291-7332 |
| Ceres 281-867-0700 | Houston Terminals 281-291-6903 |
Q: What is Port Houston’s truck turn time at the container terminals?
A: We continue to serve trucks in 40 minutes or less at our container terminals with a five minute queue time at the ingate.
See some of our 2019 gate transaction records below:
August 28, 2019 – Total 11,081 completed gate transactions in a single day at Port Houston container terminals (combined).
September 26, 2019 – 3,839 gate transactions in a single day at the Barbours Cut Container Terminal.
November 11, 2019 – 1,076 gate transactions in a single hour at the Bayport Container Terminal.
