Container Terminal FAQs

Q: How do I access information about the following?:

Container Status
Vessel Schedules
Booking Details
Cargo Receiving Dates
Gate Transactions

A: Port Houston uses a customer service portal, Lynx, to provide valuable information to our customers.  You can access Lynx by visiting http://csp.poha.com.  Additional information, a video tutorial, and information about the mobile application can be found in the Terminal Toolbox.


Q: How do I pay for a US Customs Exam? 

A: You can pay for terminal services by check or through a payment guarantee in Lynx.  You must have a credit account with Port Houston in order to guarantee payments.  Any questions regarding payment details can be answered through the terminal’s Yard Services desks.

Customer Service Hotline: 713-670-1100  (Option # 4 for Bayport; Option #2 for Barbours Cut)

Bayport:  BayportYardServices@porthouston.com

Barbours Cut: BCTYardServices@porthouston.com


Q: How do I contact Customer Service? 

A: If you are not able to get your information from the Lynx system, please contact a Customer Service coordinator at:

Customer Service Hotline: 713-670-1100  (Option #3 for Bayport; Option #1 for Barbours Cut)

Bayport:  BayportCustomerService@porthouston.com or BayportYardServices@porthouston.com

Barbours Cut: BCTCustomerService@porthouston.com


Q: Where do I submit my hazardous documentation? 

A: We require hazardous documentation be received and confirmed prior to the container’s arrival at the Port.  All documents can be emailed to HazPro@porthouston.com. Additional hazardous documentation requirements can be reviewed in the Terminal Toolbox.


Q: How do I contact a terminal operations manager? 

A: The container terminals’ operations teams can be reached at:

Bayport: BAYOPERATIONS@porthouston.com
281-291-6160

Barbours Cut: BCTOPERATIONS@porthouston.com
281-470-5270


Q: How can I arrange to get my cargo stuffed or stripped at the container terminals? 

A:  Port Houston does not offer freight handling services, but there are a couple of on-site vendors that do.

On Site Freight Handling:

BARBOURS CUT BAYPORT
Shippers   281-470-1528 Terminal Link Texas   281-291-7332
Ceres   281-867-0700 Houston Terminals   281-291-6903

Q: What is Port Houston’s truck turn time at the container terminals?

A: We continue to serve trucks in 39 minutes or less at our container terminals with a five minute queue time at the ingate.

See some of our 2019 gate transaction records below:

August 28, 2019 – Total 11,081 completed gate transactions in a single day at Port Houston container terminals (combined).

September 26, 2019 – 3,839 gate transactions in a single day at the Barbours Cut Container Terminal.

November 11, 2019 – 1,076 gate transactions in a single hour at the Bayport Container Terminal.

 

 

 

 

 

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