Terminal Toolbox FAQs

Port Houston uses a customer service portal, Lynx, to provide valuable information to our customers. Learn more about our Lynx portal.

You can pay for terminal services via check or through a payment guarantee in Lynx. You must have a credit account with Port Houston in order to guarantee payments. Any questions regarding payment details are answered through the terminal’s Yard Services desks.

Customer Service

713-670-1100 (Option #4 for Bayport; Option #2 for Barbours Cut)

Bayport: BayportYardServices@porthouston.com

Barbours Cut: BCTYardServices@porthouston.com

Our customer service team is here to help support your business and supply chain needs.

Customer Service

713-670-1100 (Option #3 for Bayport; Option #1 for Barbours Cut)

Bayport: BayportCustomerService@porthouston.com

Barbours Cut: BCTCustomerService@porthouston.com

We require that hazardous documentation is received and confirmed prior to the container’s arrival at the Port. All documents can be emailed to HazPro@porthouston.com. Additional hazardous documentation requirements can be reviewed here.

The container terminals’ operations teams can be reached through the methods below.

Bayport

BayOperations@porthouston.com
281-291-6160

Barbours Cut

BCTOperations@porthouston.com
281-470-5270

Port Houston does not offer freight handling services, but there are several on-site vendors that can assist with your needs.

We continue to serve trucks in 60 minutes or less at our container terminals with an average five minute queue time at the ingate. For a faster ingate process, we encourage truckers to utilize ExpressPass.

You will need a Dock Receipt/Pick-Up Order. This paperwork must contain the vessel name, description of commodities, and the bill of lading number.

You will need a dock receipt/delivery order. This paperwork must contain the vessel name, description of commodities, and booking number.

Please call the Port Houston Executive Office at 713-670-2400 and ask for Customer Billing.

Please note Class 1.4 explosive cargo will not be allowed on the terminal (per the tariff) until the day of the vessel’s arrival. Also, radioactive material (Class 7) must meet shipping and handling requirements, and will only be accepted after documents have been submitted and approved by the Port Fire Chief.

Please contact the Houston Pilots Association at 713-645-9620.

Our Container Terminal Customer Service team is here to help support your business and supply chain needs.

Customer Service

713-670-1100 (Option #3 for Bayport; Option #1 for Barbours Cut)

Bayport: BayportCustomerService@porthouston.com

Barbours Cut: BCTCustomerService@porthouston.com

Please contact Port maintenance at 713-670-2851.

Please contact Port Police at 713-670-3620.

Port Houston does not hire any of the labor that works on the docks at the public or private terminals. To apply for those jobs, please contact the following companies directly:

• ILA Local 24
• ILA Local 1351
• ILA Local 28
• APS Stevedoring
• Ceres Global
• Coastal Cargo
• Cooper/Ports America
• Empire Stevedoring
• Gulfstream Marine
• Metro Ports
• Richardson Stevedoring
• Schroder Marine Services

Please contact the Houston Pilots Association at 713-645-9620.

Please refer to Tariff No. 8.

Please call the Port Houston Executive Office at 713-670-2400 and ask for Trade Development.